Frequently Asked Questions

You can contact your local fire department at: Baldwin City Fire Department 610 High Street, Baldwin City, Kansas 66006 Phone: 785-594-3678 Clinton Township Fire Department 1177 E. 604 Road, Lawrence, Kansas 66047 Eudora Fire Department 930 Main Street, Eudora, Kansas 66025 Phone: 785-542-3653…

For these issues, you can contact your local Police Department or the City of Lawrence's Municipal Court/City Prosecutor at:Baldwin City Police DepartmentAddress: 811 8th Street, Baldwin City, Kansas 66006Phone: 785-594-3850Website: http://www.baldwincity.org/152/Police-DepartmentEudora Police…

1) What is the location of the emergency? This is the address where the emergency is actually happening. If you do not know the actual address, tell the dispatcher. They may ask the following: Cross streets or a "hundred block". Provide landmarks, business names or parks near the emergency. Look…

You should be prepared to answer questions like these:Where is the fire?What is on fire?How large is the fire?Are any structures threatened? Are there flames moving close to any homes, buildings or gas tanks?Do you know if anyone is inside the housing or building?Do you know if anyone is hurt?While…

If you accidentally dial 911, do not hang-up. Stay on the line and tell the dispatcher that everything is alright. If you don't, the dispatcher will automatically think that something is wrong and send a police officer to check.

The same dispatchers who answer the 911 calls also answer the non-emergency calls for service for all law enforcement agencies in Douglas County. When the dispatch center is busy, the dispatchers have to ask non-emergency callers to hold on while they answer the 911 calls. Every effort is made to…

911 is for emergencies or things that could become emergencies.Is there a threat to life or property?Are you or someone else the victim of a crime?Do you have a police emergency?Do you or someone else have a medical emergency?Do you need the fire department?If the situation seems urgent and has the…

When you dial 911, you will speak to a fully trained Communications Officer in the Douglas County Emergency Communications Center. The dispatcher will relay all pertinent information received, via radio or phone, to the appropriate responding agency, be it Police, Fire, Ambulance.

Emergency dispatchers need to get accurate information to allow officers to make the best decision on how to approach the situation. Dispatchers handling fire and paramedic calls must also consider the well-being of the public and the safety of the firefighters and paramedics. Callers will be asked…

The ECC also implemented an Emergency Medical Dispatch (EMD) Program in December 2004. The EMD protocols allow dispatchers to provide valuable medical pre-arrival and dispatch life support instructions to callers while an ambulance is responding to the location. Every Communications Officer must…